Wednesday, December 5, 2012

Can't Change Screen Resolution During Remote Session

A lot of screen resolution problems lately. This one though is a problem a remote user had yesterday during her remote session to a vm she logs into at our main site. Her setup is the following: vpn to our main site, rdp to virtual machine. At her remote site, the power user there installed new monitors for clients. The new monitors are wide screen monitors, replacing their old square monitors. This client in particular didn't like the new monitors because of the small display size that wide screen monitors typically default to. The power user at the site customized the user's desktop very well just by changing the display size of the screen to %135.

Yesterday, I got a call from the power user telling me the client wasn't happy with the display size for her remote session, especially since she couldn't customize the screen resolution or display size (both are grayed out during a remote session). The remote user was trashing the vpn connection, our software, and everything else that wasn't related to the actual issue. The power user said he couldn't figure out why they couldn't change the display settings. He thought it may have been a privilege issue, but that's not the reason. From what I know, display settings cannot be changed during a remote session.

To fix the issue I went to our server, logged into the virtual machine the remote users logs into and changed the display size to 150%. She was happy, the power user was happy; it was good.

There might be a workaround, but I don't know of one. I'm not far from the physical server, so the best solution for me was to go to the server and change the display size for the vm, call the power user and ask him how the new size looked.

If you know of a solution for changing the display size of a pc during a remote session comment below.

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